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I have pre-ordered one of the documents. When will I receive it?Updated 9 months ago

If you have ordered one of the available documents and successfully completed and passed your course ( see how to check your progress here), please note that you will need to go to the account menu on your virtual campus to finalize the order.


a) To receive the ICOES certificate, see the dedicated article:

- ICOES Hard copy Certificate

- ICOES Digital copy Certificate


b) To order the Certificate of Achievement or the CPD certificate

Go to Certificates > Redeem Certificate on the main menu.




You should then see a confirmation message. Your document will then be available to download under the "My Documents" folder.

c) To order the Proof of Enrollment, Proof of Completion or Result Breakdown

Go to Transcripts > Redeem Transcripts on the main menu.



You will be asked to confirm your address, so it's added to the letter. Once you confirm and conclude your order, you should see a confirmation message. Your document will then be available to download under the "My Documents" folder.

Our customer service agents are happy to help if you have any difficulties. Contact them here.

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